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frequently asked questions

How do I install Indexhibit?


Can I publish my Apple iWeb created site on smallGod?


How do I use the one click installer?

Log in to the Control Panel. In the control panel sidebar click the One Click Auto Installer link. This will open a new window with the One Click Installer options. In the left side will be a list of available software. Click on the software you want to install. In the mainwindow area click the "Install" tab. Enter your info such as site description, etc. Click the "Install" button. That's it! The software is installed. Click for a video tutorial on installing indexhibit with our autoInstaller.


 
What makes smallGod artist/designer centric?

If your medium is painting, sculpture, photography, music, video, print, web or whatever, we’ll get it online for you beautifully. We have a suite of installers which will get you up and running in seconds. With a single click you will have a brand new WordPress, Joomla! or Drupal content management system (CMS). We also have installers for over 150 other web applications. We have the world's only one click installer for Indexhibit, a popular CMS in the artist community. We are commited to creativity and aesthetics. If you have special requirements or need help getting your website tweaked the way you want, call us, we would be happy to help.


 
What the heck does smallGod mean?

The name smallGod comes the meaning of the founder’s name: Jon-Paul, where Jon comes from Jehovah or God and Paul comes from small. Hence: smallGod. The logo represents the name by depicting a molecule (small) and an all seeing eye (God).

It is meant to be lexical rather than religious.


 
How do I upload my website? - Using FTP to Upload your Website:

You may upload a website using any FTP client.
If you are on a Mac you can use: CyberDuck (free), Fetch, Transmit, etc.
On Windows you can use: CoreFTP (free and paid versions), TangoFTP, FileZilla (free), WS FTP, etc.

The settings to connect to the server are as follows:
FTP server: ftp.smallgod.net
Username: Your "FTP login" as setup in the control panel under "yourdomain.com->Setup".
Password: Your "FTP password" as setup in the control panel under "yourdomain.com->Setup".
Path: /httpdocs


 
What is the mail server Information?

POP Server (incoming)
Server/Host: mail.smallgod.net
User/Login: The full email address of the account.
Password: The password for the email account.

SMTP (outgoing)
You should use your ISP's mail server for outgoing mail. (contact your ISP for their server info)
If you wish to use the smallGod SMTP server do the following:
(Note: sending mail from a dynamic IP address may cause it to get tagged as spam)
Server/Host: mail.smallgod.net
Use the following for authentication:
User/Login: The full email address of the account.
Password: The password for the email account.
Port: Port 25 is the standard SMTP port. You can also use port 2525 if port 25 is blocked in your location.

IMAP
Use the same info as for POP but select IMAP during setup.


 
How do I set up Apple Mail to use my email address?

To set up Apple Mail to get your email, goto "Preferences" under the "Mail" menu.
Click the "Accounts" tab.
Click the "+" button at the bottom to create a new account.

Enter your name, the email address and password. click continue.

Choose account type: POP. In "Description" put: your email address or something to indicate this is your new address (This description will appear in the list of accounts in Apple Mail).
For Incoming Mail Server put: mail.smallgod.net
For User Name put: (the full email address of the account e.g. you@yourdomain.com)
For Password put: (your password)
Click Continue.

For Outgoing Mail Server -It is a good idea to use your ISP's mail server for outgoing mail. (contact your ISP for their server info) Sending mail from a DSL/cable account without using the provider's smtp server may cause it to get tagged as spam.
If you wish to use the smallGod mail server do the following:
In "Description" put: smallGod SMTP.
In "Outgoing Mail Server" put: mail.smallgod.net
Check the "Use Authentication" checkbox.
For User Name put: (the full email address of the account e.g. you@yourdomain.com)
For Password put: (your password)
Click Continue.

Check the "Take Account Online" checkbox.
Click Create.

Once created, click on the "Advanced" tab.

Check the box next to: Remove copy from server after retreiving a message"

This will stop mail from accumulating on the server. (If your mailbox on the server gets full you will not be able to recieve mail.)

Close the mail Preferences window. If prompted to save click "Save".


 
Why can't I log into my WebMail account? (it worked before)

First of all make sure you are using the correct login info. Remember the username if the full email address for the account.

If for some reason you have turned off the mailbox in the control panel, you will be unable to log in via WebMail. The solution is to log into the control panel and turn on the mailbox. If you are forwarding to another address you can turn the mailbox off (so email will not accumulate) but WebMail will not work.


 
How does the spam filter work?

The Spam Filter uses SpamAssassin, a powerful open source tool to determine if an incoming email message might to be spam. Each incomong message is given a score based on a set of rules. The higher the score, the more likely that the message is spam. Any message which gets a score over a user defined level (typically 5-7 points) is considered to be spam. Any message determined to be spam will then be either tagged or deleted. Tagged spam gets text such as ****SPAM**** added to the subject line of the message. This allows the user to easily identify spam messages on his end. Deleted messages get... well... deleted. Deleting messages can be dangerous because once a message is deleted it is gone for good. Although SpamAssassin is pretty good it is not perfect, it is possible for legitimate email (ham) to be considered spam and visa versa.

In the Spam Filter section of the Control Panel you have several options:

The tag option:
If you choose to have SpamAssassin tag your suspected spam you can set up a filter on your email client to move the meaasges to a SPAM folder. This way you can look through the spam later to see if any ham was sent to the SPAM folder. This would be set up on your local email application such as Outlook, Apple Mail, etc.

The delete option:
If you choose the delete option you should be confident that you will not miss any important mail. You can adjust your score level so that most email messages get caught without much chance of ham being considered spam. One way to make sure email from a certain contact gets through is to add their email address to your whitelist.

Setting the score:
You may set the score at which email gets considered to be spam. The default is 7. Many people set it to 5 or lower but the lower you set the score the more likely it is that ham will get tagged as spam .

Using the whitelist/blacklist:
You can add addresses of people you know are sending legitimate email to you, to the whitelist. This will ensure that thier messages to you will not be considered by SpamAssassin to be spam. Likewise you can add known spammers to the blacklist.


 
How do I turn on the Spam Filter?

The Spam Filter for each indvidual email account is turned on through the Control Panel.

Once you are logged into the Control Panel:
Click on the domain for the email account you wish to turn on the Spam Filter.
Click on the Mail button.
Click on the address of the account you wish to turn filtering on for.
Click on the Spam Filter button.
Click on the Enable button (You can then adjust the settings such as score level, delete spam, or text to be added to subject line).
Click OK.


 
How do I change my password?

In the hosting control panel, there are three different passwords which you can change:

1. Your administrator password (this is used to access the control panel). This password can be changed by logging into the Control Panel, then click on "Edit". If you have forgotten your administrator password you can retrieve it by clicking on this link. You will need to enter your username and the email address used when setting up your account.
Note the password is sent in an unsecure manner so once you retrieve it, log in and change it.

2. Your FTP password (this is used to acces your website files via FTP). This password can be changed by logging into the Control Panel, then click on your domain name link at the bottom of the page, then click on "Setup".

3. Your email account password (this is used to access your email account via POP or IMAP). This password can be changed by logging into the Control Panel, then click on your domain name link at the bottom of the page, then click on "Mail". Then click on the email address link for the account which you want to change the password on.


 
I set up an email redirect to another address but email still accumulates in the mailbox.

Turn the Mailbox off. Go into your domain administration, click on Mail then on Mailbox. Make sure the Mailbox is disabled. This will stop email from accumulating. The redirect will still work.